Environments that have abandoned altruism, and where people’s primary interest has become showing off their knowledge, often become toxic. Punching “down” by implying (or saying outright) that another person is stupid is an extremely easy way for even low-skilled posters to pretend they’re one of the big kids. I bet that even if you laid out the vital pieces of a simple problem, they still wouldn’t be able to solve it.
Unfortunately, jerks also drive away more serious, experienced users who aren’t assholes. You’ve probably been insulted by immature trolls with little experience, and the knowledgeable people with helpful attitudes simply don’t have the patience to put up with that kind of behavior. They’ve either left or thought about it.
The easiest way to prevent this is with strict moderation, which the official Nextcloud help community clearly doesn’t have. Since the moderation issue is beyond your control, I can only suggest finding a better community for help. I wish you the best!
Environments that have abandoned altruism, and where people’s primary interest has become showing off their knowledge, often become toxic. Punching “down” by implying (or saying outright) that another person is stupid is an extremely easy way for even low-skilled posters to pretend they’re one of the big kids. I bet that even if you laid out the vital pieces of a simple problem, they still wouldn’t be able to solve it.
Unfortunately, jerks also drive away more serious, experienced users who aren’t assholes. You’ve probably been insulted by immature trolls with little experience, and the knowledgeable people with helpful attitudes simply don’t have the patience to put up with that kind of behavior. They’ve either left or thought about it.
The easiest way to prevent this is with strict moderation, which the official Nextcloud help community clearly doesn’t have. Since the moderation issue is beyond your control, I can only suggest finding a better community for help. I wish you the best!